Our Certificate III in Retail qualification reflects the roles of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
Successful completion of the SIR30216 – Certificate III in Retail course, may lead to employment opportunities, such as Customer Service Assistant; Retail Supervisor; Sales Representative, or Team Leader.
Please note: This course provides skills and knowledge to the industry standard, but does not guarantee a job.
We use a range of assessment methods for this qualification, including:
Workplace Observation or Observation in a Simulated Workplace.
There are no formal entry requirements for this course. However, prior to
enrolment students are required to provide their Unique Student
Identifier and photo identification. Prospective students may be required to complete a language, literacy and numeracy assessment.
DURATION AND MODE
This qualification can be completed in twelve months. The volume of learning offered by Aurora Training and Professional Services may vary per student depending on their existing skills and knowledge. More experienced students are likely to complete the course in a shorter period of time. The duration may vary depending on Credit Transfer [CT] or Recognition of Prior Learning [RPL]. Students can apply for CT or RPL at the time of enrolment
Delivery of training may take differing forms, including Face-to-Face, Online, Work-based, Blended and Traineeships, dependent on the requirements of the Client or the needs of the cohort.
Units of Competency
BSBINN301 Promote innovation in a team environment (IE)
BSBPRO301 Recommend products and services (IE)
SIRXCEG001 Engage the customer (C)
SIRXCEG002 Assist with customer difficulties (C)
SIRXCEG003 Build customer relationships and loyalty (C)
SIRXCOM002 Work effectively in a team (C)
SIRXIND001 Work effectively in a service environment (C)
SIRXIND002 Organise and maintain the store environment (E)
SIRXIND003 Organise personal work requirements (E)
SIRXMKT001 Support marketing and promotional activities (E)
SIRXRSK001 Identify and respond to security risks (C)
SIRXSLS001 Sell to the retail customer (C)
SIRXWHS002 Contribute to workplace health and safety (C)
(C) – Core unit; (E) – Elective unit; (IE) - Imported elective
This qualification consists of 13 units of competence, as shown below. Please call Aurora Training and Professional Services for enquiries about customisation and contextualisation.