top of page


Certificate II

in Business

Our Certificate II in Business qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context.

Typically, these individuals generally work under supervision.


Successful completion of the BSB20115 – Certificate II in Business, may lead to employment opportunities, such as:

  • General Clerk;

  • Office Junior; or

  • Customer Service Assistant.

Please note: This course provides skills and knowledge to the industry standard, but does not guarantee a job.


There are no formal entry requirements for this course. However, prior to

enrolment students are required to provide their Unique Student

Identifier and photo identification. Prospective students may be required to complete a language, literacy and numeracy assessment.


We use a range of assessment methods for this qualification, including:

  • Short answers;

  • Projects;

  • Activities; and

  • Workplace Observation or Observation in a Simulated Workplace.



This qualification can be completed in twelve months. The volume of learning offered by Aurora Training and Professional Services may vary per student depending on their existing skills and knowledge. More experienced students are likely to complete the course in a shorter period of time.The duration may vary depending on Credit Transfer [CT] or Recognition of Prior Learning [RPL].Students can apply for CT or RPL at the time of enrolment



Delivery of training may take differing forms, including Face-to-Face, Online, Work-based, Blended and Traineeships, dependent on the requirements of the Client or the needs of the cohort.

Units of Competency

(C) – Core unit; (E) – Elective unit

This qualification consist of 12 units of competence, as shown below. Please call Aurora Training and Professional Services for enquiries about customisation and contextualisation.

  • BSBCUS201 – Deliver a service to customers (E)

  • BSBIND201 – Work effectively in a business environment (E)

  • BSBINM201 – Process and maintain workplace information (E)

  • BSBITU211 -  Produce digital text documents (E)

  • BSBITU213 - Communicate electronically (C)

  • BSBWOR203 - Work effectively with others (E)

  • BSBWOR204 - Use business technology (E)

  • BSBWOR202 – Organise and complete daily work activities (E)

  • BSBCMM201– Communicate in the workplace (E)

  • BSBINM202 – Handle Mail (E)

  • BSBINN201 – Contribute to workplace innovation (E)

  • BSBWHS201 – Contribute to the health and safety of self and others (C)



This training is subsidised by the NSW Government.

  • Exemption: $0

  • Concession: $160

  • First Qualification: $880

  • Second Qualification: $1,050

  • Traineeships: $0

The fees for the course will vary based on the eligibility criteria. For more information please visit


If you are ineligible for government subsidised training, or would rather undertake this course on a fee-for-service (FFS) basis, the cost to undertake this nationally recognised qualification is:

  • $3,000

  • Aurora TPS does not accept upfront payments of more than $1,500. If a student’s fee is more than this amount, the support of a flexible payment plan will be offered to students.


  • Application for Enrolment $200

  • Deferment Fee (administration charges) $50

  • Replacement of Testamur/ statement of attainment / Qualification Certificate $50

  • Repeat of unit (Third attempt onwards Per unit) $150

  • RPL assessment Contact us for a quote


Please note: courses fees and additional charges may change from time to time, please check with Aurora Training and Professional Services staff for updates.


We're here to help you, every step of the way.
bottom of page