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BSB20115 Certificate II in Business
This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context.
Typically, these individuals generally work under supervision.
BSB30115 Certificate III in Business
This qualification reflects the varied roles of individual across different industry sectors who apply a broad range of competencies using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.
BSB30215 Certificate III in Customer Engagement
This qualification reflects the roles of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.
BSB30415 Certificate III in Business Administration
This qualification applies to a range of administrative roles in a varied context. Individuals in these positions will need to use some discretion and judgement and may provide technical advice and support to a team. Individuals would work under supervision, but may have some authority to delegate.
FNS30115 Certificate III in Financial Services
This qualification is designed to reflect the job role of entry level employees working across the entire financial services industry who perform duties relating to administrative, clerical and customer service roles in banking, credit management, insurance and retail financial services
BSB40215 Certificate IV in Business
This qualification is suited to those working as administrators and project officers. In this role, individuals use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. In addition, they may provide leadership and guidance to others with some limited responsibility for the output of others.
BSB40315 Certificate IV in Customer Engagement
This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and will significant authority to delegate. Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.
BSB51415 Diploma of Project Management
This qualification reflects the role of individuals who apply project management skills and knowledge. They may manege projects in a variety of contexts, across a number of industry sectors. They have project leadership and management roles and are responsible for achieving project objectives.
BSB42015 Certificate IV in Leadership & Management
This qualification reflects the role of individuals working as developing and emerging leaders ad managers in a range of enterprise and industry contexts. As well as assuming responsibility for their own performance, individuals a this level provide leadership, guidance and support to others. They also have some responsibility for organising and monitoring the output of their team.
BSB51918 Diploma of Leadership and Management
This qualification reflects the role of individuals who apply knowledge, practice skills and experience in leadership and management across a range of enterprise and industry contexts. Individuals at this level display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational and or enterprise requirements
BSB40515 Certificate IV in Business Administration
This qualification is suited to a range of individuals who use well-developed administrative skills and a broad knowledge base in a wide variety of administrative contexts. They will apply solutions to a defined range of unpredictable problems, and analyse information from a range of sources. Individuals may provide leadership and management.