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Certificate IV in General Insurance

Navigating the insurance landscape with expertise and confidence to protect what matters.

About the qualification

Our FNS41422 Certificate IV in General Insurance qualification is designed to reflect the role of persons carrying out work in general insurance in a range of organisations. Individuals in these roles apply specialist knowledge and skills to work autonomously and exercise judgement in completing routine and non-routine activities relating to claims handling, determining risk exposure, dispute resolution, providing customer service and underwriting . They apply solutions to a defined range of general insurance problems, and analyse and evaluate information from a variety of relevant sources.

Upon successfully completing this nationally recognised qualification, students should be able to: 

  • analyse insurance claims 

  • resolve disputes 

  • develop in-depth knowledge of products and services.


Successful completion of the FNS41422 Certificate IV in General Insurance may lead to employment opportunities, including: 

  • Finance Sector Supervisor 

  • Insurance Broker 

  • Life Insurance Claims Assessor. 

Please note: This course provides skills and knowledge to the industry standard, but does not guarantee a job.


This qualification can be completed up to thirty-six months, dependent on the student's experience, Credit Transfer (CT) or Recognition of Prior Learning (RPL). Apply for CT or RPL during enrolment.


This course may be delivered through face-to-face, online, or work-based training.

We use a range of assessment methods for this qualification, including: 

  • short answers

  • projects 

  • activities 

  • workplace observation

  • observation in a simulated workplace.

Units of Competency

This qualification consists of 12 units of competency, as shown below. Please call Aurora Training & Professional Services for enquiries about customisation and contextualisation. 

(C) – Core unit; (E) – Elective unit; (IE) – Imported Elective unit

Apply communication strategies in the workplace (C)
Conduct work according to professional practices in the financial services industry (C)
Apply and maintain knowledge of financial products and services (C)
Analyse and present research information (E)
Demonstrate leadership in the workplace (E)
Lead effective workplace relationships (E)
Deliver and monitor a service to customers (E)
Process customer complaints (E)
Implement customer service strategies (E)
Contribute to WHS risk management (E)
Provide information on financial products and services to clients (E)
Promote innovation in team environments (IE)

Student Requirements

The following will be required for the enrolment process:

  • Unique Student Identifier (USI)

  • verifiable identification documents

  • completion of the LLN assessment.

Please visit to create your USI.

Students will require access to appropriate technology and internet if the materials are delivered online.

We collaborate with employers to support students in the workplace. Workplace assessments may be required for some units of competency.


This nationally recognised qualification is delivered and assessed by Aurora Training & Professional Services Pty Ltd, RTO ID 90966, ABN 39 109 662 606. This training will deliver skills and knowledge to the industry standard but does not guarantee a job. We tailor training for people from diverse backgrounds, including those with a disability.


This training is subsidised by the NSW Government, under the Smart and Skilled program. The following fees are incurred by the student depending on their eligibility. 

  • Traineeship*: $0 

  • Non-Subsidised (Full Fee): $6,000 

  • Concession: $240 

  • First Qualification: $1,980 

  • Second Qualification: $2,310 

*Fee exemptions may apply for eligible students and is conditional on Government Policy and Funding Arrangements. For more information, please visit  


  • Extension/Suspension Fee (administration charges): $50  

  • Replacement of Testamur/statement of attainment/Qualification Certificate: $50  

  • Repeat of unit (Third attempt onwards Per unit): $150  

  • RPL and RCC assessment: Contact us for a quote   

Please note: courses fees and additional charges may change from time to time, please check with Aurora Training and Professional Services staff for updates. 

Aurora Training & Professional Services does not accept upfront payments of more than $1,500. If a student's fee is more than this amount, the support of a flexible payment plan will be offered to students.

Adrian B

FNS41422 Certificate IV in General Insurance

"The training was very relevant to my role and expanded my industry knowledge around the requirements of compliance and compliance and provided a greater understanding of the industry standards relevant authorities."
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