Welcome to our Student support hub

Aurora Training & Professional Services goes beyond training and assessment. We provide specialised student support services designed to help you succeed, achieve your learning goals, and build the skills needed for lasting career outcomes.

Policy documents

Student Handbook
Your complete guide to student life, course requirements, and important dates. Essential reading for all students.
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Student Support & Wellbeing Policy
See the support services available to help you succeed throughout your training.
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Privacy Policy
How personal information is collected, used, stored, and protected, and outlines rights regarding privacy.
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Fees and Charges
View current course fees, additional charges and important information about payment terms and pricing.
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Student Fees Charges & Refunds Policy
Understand course fees, payment terms and refund eligibility, including information about withdrawals and cancellations.
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USI Fact Sheet
Learn what a USI is, why you need one, and how to create or access your USI account.
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Grievances Complaints & Appeals
Read how to lodge a complaint or appeal and how concerns are managed fairly and confidentially.
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Complaint Lodgement Form
Download the official form to submit a complaint. Complete and return to Student Services.
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Assessment Outcome Appeal
Download the official form to appeal an assessment outcome.
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Withdrawals & Deferment Policy
Learn how to defer, cancel or withdraw from your course, including information about possible fee refunds.
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Request to Withdraw Form
Download the form to formally withdraw from your course and request any applicable fee refund.
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Enrolment Policy
Learn about the enrolment process, admission requirements and how students are selected for training programs.
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Consumer Protection Policy
Learn about your rights as a student and how we protect consumers through fair, transparent and compliant training practices.
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Access and Equity Policy
Understand your rights, available support services and how we help all students succeed in their training.
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Aurora Training & Professional Services Pty Ltd (RTO Code: 90966, ABN: 39 109 662 606)
Advancing careers through accredited training
Student Handbook
Student Support & Wellbeing Policy
Privacy Policy
Fees and Charges
Student Fees Charges & Refunds Policy
USI Fact Sheet
Grievances Complaints & Appeals
Complaint Lodgement Form
Assessment Outcome Appeal
Withdrawals & Deferment Policy
Request to Withdraw Form
Enrolment Policy
Consumer Protection Policy
Access and Equity Policy
Aurora Training & Professional Services Pty Ltd is owned and operated by MEGT (Australia) LTD ©2026 All Rights Reserved.
Approved Smart and Skilled provider. Visit the NSW Government Smart and Skilled website
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