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Certificate IV in Employment Services

Cultivating partnerships with employers and guiding job seekers to opportunities for sustainable employment in a dynamic job market.

About the qualification

Our CHC41115 Certificate IV in Employment Services qualification reflects the role of individuals who provide employment services to both job seekers and employers. They use specialised knowledge to support job seekers in locating, securing and maintaining employment and to assist employers in meeting their recruitment needs.

Upon successfully completing this nationally recognised qualification, students should be able to: 

  • use targeted communication skills to build relationships

  • collect, analyse and apply labour market information 

  • monitor and improve contracted employment services 

  • work effectively with culturally diverse clients and co-workers.


Successful completion of the CHC41115 Certificate IV in Employment Services may lead to employment opportunities, including:

  • Disability Services Employment Consultant

  • Employment Consultant

  • Recruitment Officer.

Please note: This course provides skills and knowledge to the industry standard, but does not guarantee a job.


This qualification can be completed up to thirty-six months, dependent on the student's experience, Credit Transfer (CT) or Recognition of Prior Learning (RPL). Apply for CT or RPL during enrolment.


This course may be delivered through face-to-face, online, or work-based training.

We use a range of assessment methods for this qualification, including: 

  • short answers

  • projects 

  • activities 

  • workplace observation

  • observation in a simulated workplace.

Units of Competency

This qualification consists of 14 units of competency, as shown below. Please call Aurora Training & Professional Services for enquiries about customisation and contextualisation. 

(C) – Core unit; (E) – Elective unit

Respond to client needs (C)
Use communication to build relationships (C)
Work with diverse people (C)
Analyse and apply information that supports employment and career development (C)
Deliver and monitor contracted employment services (C)
Promote job seekers to employers (C)
Develop and monitor employment plans (C)
Work legally and ethically (C)
Develop and maintain networks and collaborative partnerships (C)
Facilitate the interests and rights of clients (E)
Facilitate individual service planning and delivery (E)
Maximise participation in work by people with disability (E)
Conduct career guidance interviews (E)
Work with people with mental health issues (E)

Student Requirements

The following will be required for the enrolment process:

  • Unique Student Identifier (USI)

  • verifiable identification documents

  • completion of the LLN assessment.

Please visit to create your USI.

Students will require access to appropriate technology and internet if the materials are delivered online.

We collaborate with employers to support students in the workplace. Workplace assessments may be required for some units of competency.


This nationally recognised qualification is delivered and assessed by Aurora Training & Professional Services Pty Ltd, RTO ID 90966, ABN 39 109 662 606. This training will deliver skills and knowledge to the industry standard but does not guarantee a job. We tailor training for people from diverse backgrounds, including those with a disability.


This training is subsidised by the NSW Government, under the Smart and Skilled program. The following fees are incurred by the student depending on their eligibility. 

  • Traineeship*: $0 

  • Non-Subsidised (Full Fee): $7,000 

  • Concession: $240 

  • First Qualification: $1,990 

  • Second Qualification: $2,320 

*Fee exemptions may apply for eligible students and is conditional on Government Policy and Funding Arrangements. For more information, please visit  


  • Extension/Suspension Fee (administration charges): $50  

  • Replacement of Testamur/statement of attainment/Qualification Certificate: $50  

  • Repeat of unit (Third attempt onwards Per unit): $150  

  • RPL and RCC assessment: Contact us for a quote  

Please note: courses fees and additional charges may change from time to time, please check with Aurora Training and Professional Services staff for updates. 

Aurora Training & Professional Services does not accept upfront payments of more than $1,500. If a student's fee is more than this amount, the support of a flexible payment plan will be offered to students.

Adrian B

FNS41422 Certificate IV in General Insurance

"The training was very relevant to my role and expanded my industry knowledge around the requirements of compliance and compliance and provided a greater understanding of the industry standards relevant authorities."
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