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BSB30120

Certificate III in Business

Driving efficiency, enhancing productivity, and fuelling growth to thrive in today's competitive landscape.

About the qualification

Our BSB30120 Certificate III in Business qualification is designed to prepare individuals for varied roles across different industries and environments while exercising professional judgement. Throughout the program, students should develop a broad range of competencies and learn to apply them with discretion and relevant theoretical knowledge.

Upon successfully completing this nationally recognised qualification, students should be able to:

  • perform day-to-day business activities and essential business activities across a range of industries

  • use enhanced workplace communication and customer service skills

  • identify safe work practices and how to work safely in a business environment.

Outcome

Successful completion of the BSB30120 Certificate III in Business may lead to employment opportunities, including:

  • Administrative Assistant

  • General Clerk

  • Customer Service Representative.

Please note: This course provides skills and knowledge to the industry standard, but does not guarantee a job.

Duration

This qualification can be completed up to thirty-six months, dependent on the student's experience, Credit Transfer (CT) or Recognition of Prior Learning (RPL). Apply for CT or RPL during enrolment.

Delivery

This course may be delivered through face-to-face, online, or work-based training.

We use a range of assessment methods for this qualification, including: 

  • short answers

  • projects 

  • activities 

  • workplace observation

  • observation in a simulated workplace.

Units of Competency

This qualification consists of 13 units of competency, as shown below. Please call Aurora Training & Professional Services for enquiries about customisation and contextualisation. 

(C) – Core unit; (E) – Elective unit

BSBCRT311
Apply critical thinking skills in a team environment (C)
BSBPEF201
Support personal wellbeing in the workplace (C)
BSBSUS211
Participate in sustainable work practices (C)
BSBTWK301
Use inclusive work practices (C)
BSBWHS311
Assist with maintaining workplace safety (C)
BSBXCM301
Engage in workplace communication (C)
BSBOPS304
Deliver and monitor a service to customers (E)
BSBOPS305
Process customer complaints (E)
BSBPEF301
Organise personal work priorities (E)
BSBTEC201
Use business software applications (E)
BSBTEC404
Use digital technologies to communicate in a work environment (E)
SIRXCEG002
Assist with customer difficulties (E)
SIRXPDK001
Advise on products and services (E)

Student Requirements

The following will be required for the enrolment process:

  • Unique Student Identifier (USI)

  • verifiable identification documents

  • completion of the LLN assessment.

Please visit www.usi.gov.au to create your USI.


Students will require access to appropriate technology and internet if the materials are delivered online.


We collaborate with employers to support students in the workplace. Workplace assessments may be required for some units of competency.

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This nationally recognised qualification is delivered and assessed by Aurora Training & Professional Services Pty Ltd, RTO ID 90966, ABN 39 109 662 606. This training will deliver skills and knowledge to the industry standard but does not guarantee a job. We tailor training for people from diverse backgrounds, including those with a disability.

Fees

This training is subsidised by the NSW Government, under the Smart and Skilled program. The following fees are incurred by the student depending on their eligibility. 


  • Traineeship*: $0 

  • Non-Subsidised (Full Fee): $6,000 

  • Concession: $240 

  • First Qualification: $1,320 

  • Second Qualification: $1,580 


*Fee exemptions may apply for eligible students and is conditional on Government Policy and Funding Arrangements. For more information, please visit www.smartandskilled.nsw.gov.au.  


ADDITIONAL FEES  

  • Deferment Fee (administration charges): $50  

  • Replacement of Testamur/statement of attainment/Qualification Certificate: $50  

  • Repeat of unit (Third attempt onwards Per unit): $150  

  • RPL assessment: Contact us for a quote  


Please note: courses fees and additional charges may change from time to time, please check with Aurora Training and Professional Services staff for updates. 


Aurora Training & Professional Services does not accept upfront payments of more than $1,500. If a student's fee is more than this amount, the support of a flexible payment plan will be offered to students.

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