Certificate III

in Business

Our BSB30120 – Certificate III in Business qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgement and relevant theoretical knowledge. 


They may provide technical advice and support to a team.


Successful completion of the BSB30120 – Certificate III in Business, may lead to employment opportunities, such as:

  • General Clerk;

  • Data entry Clerk; or

  • Customer Service Advisor.

Please note: This course provides skills and knowledge to the industry standard, but does not guarantee a job.



There are no formal entry requirements for this course. However, prior to

enrolment students are required to provide their Unique Student

Identifier and photo identification. Prospective students may be required to complete a language, literacy and numeracy assessment.


We use a range of assessment methods for this qualification, including:

  • Short answers;

  • Projects;

  • Activities; and

  • Workplace Observation or Observation in a Simulated Workplace.



This qualification can be completed in twelve months. The volume of learning offered by Aurora Training and Professional Services may vary per student depending on their existing skills and knowledge. More experienced students are likely to complete the course in a shorter period of time. The duration may vary depending on Credit Transfer [CT] or Recognition of Prior Learning [RPL]. Students can apply for CT or RPL at the time of enrolment



Delivery of training may take differing forms, including Face-to-Face, Online, Work-based, Blended and Traineeships, dependent on the requirements of the Client or the needs of the cohort.


Units of Competency

  • BSBCRT311   Apply critical thinking skills in a team environment (C)

  • BSBPEF301   Organise personal work priorities (E)

  • BSBOPS305  Process customer complaints (E)

  • BSBPEF201   Support personal wellbeing in the workplace (C)

  • BSBOPS304  Deliver and monitor a service to customers (E)

  • BSBSUS211   Participate in sustainable work practices (C)

  • BSBTEC201   Use business software applications (E)

  • BSBTEC404   Use digital technologies to collaborate in a work environment (E)

  • BSBTWK301   Use inclusive work practices (C)

  • BSBWHS311   Assist with maintaining workplace safety (C)

  • BSBXCM301   Engage in workplace communication (C)

  • SIRXCEG002   Assist with customer difficulties (E)

  • SIRXPDK001   Advise on products and services (E)

(C) – Core unit; (E) – Elective unit

This qualification consist of 13 units of competence, as shown below. Please call Aurora Training and Professional Services for enquiries about customisation and contextualisation.



This training is subsidised by the NSW Government.

  • Exemption: $0

  • Concession: $240

  • First Qualification: $1,320

  • Second Qualification: $1,580

  • Traineeships: $0

The fees for the course will vary based on the eligibility criteria. For more information please visit


If you are ineligible for government subsidised training, or would rather undertake this course on a fee-for-service (FFS) basis, the cost to undertake this nationally recognised qualification is:

  • $3,500

  • Aurora TPS does not accept upfront payments of more than $1,500. If a student’s fee is more than this amount, the support of a flexible payment plan will be offered to students.


  • Application for Enrolment $200

  • Deferment Fee (administration charges) $50

  • Replacement of Testamur/ statement of attainment / Qualification Certificate $50

  • Repeat of unit (Third attempt onwards Per unit) $150

  • RPL assessment Contact us for a quote


Please note: courses fees and additional charges may change from time to time, please check with Aurora Training and Professional Services staff for updates.


We're here to help you, every step of the way.