in Financial Services
Our Certificate III in Financial Services is designed to reflect the job role of entry level employees working across the entire financial services industry who perform duties relating to administrative, clerical and customer service roles in banking, credit management, insurance and retail financial services.
Individuals at this level apply knowledge and skills to demonstrate autonomy and judgement and to take limited responsibility in known situations under general supervision.
Successful completion of the FNS30120 – Certificate III in Financial Services, may lead to employment opportunities, such as:
Bank customer service assistant
Please note: This course provides skills and knowledge to the industry standard, but does not guarantee a job.
There are no formal entry requirements for this course. However, prior to
enrolment students are required to provide their Unique Student
Identifier and photo identification. Prospective students may be required to complete a language, literacy and numeracy assessment.
We use a range of assessment methods for this qualification, including:
Workplace Observation or Observation in a Simulated Workplace.
DURATION AND MODE
This qualification can be completed in twelve months. The volume of learning offered by Aurora Training and Professional Services may vary per student depending on their existing skills and knowledge. More experienced students are likely to complete the course in a shorter period of time. The duration may vary depending on Credit Transfer [CT] or Recognition of Prior Learning [RPL]. Students can apply for CT or RPL at the time of enrolment
Delivery of training may take differing forms, including Face-to-Face, Online, Work-based, Blended and Traineeships, dependent on the requirements of the Client or the needs of the cohort.
Units of Competency
BSBCMM301 Process Customer Complaints (E)
BSBTEC404 Use digital technologies to collaborate in a work environment (IE)
BSBITU304 Produce Spreadsheets (E)
BSBXCM301 Engage in workplace communication (IE)
FNSACC311 Process Financial Transactions and Extract Interim Reports (E)
FNSACC313 Perform Financial Calculations (E)
FNSCRD302 Monitor and Control Accounts Receivable (E)
FNSINC301 Work Effectively in the Financial Services Industry ( C)
FNSRTS306 Process Customer Transactions (E)
FNSRTS309 Maintain Main Bank Account (E)
SIRXCEG002 Assist with customer difficulties (IE)
SIRXPDK001 Advise on products and services (IE)
(C) – Core unit; (E) – Elective unit
This qualification consist of 12 units of competence, as shown below. Please call Aurora Training and Professional Services for enquiries about customisation and contextualisation.