Signing a Contract


Certificate IV

in General Insurance

Our Certificate IV in General Insurance qualification is designed to reflect
the role of persons carrying out work in general insurance in a range of
organisations. Individuals in these roles apply specialist knowledge and skills to work autonomously and exercise judgement in completing routine and non-routine activities relating to claims handling, determining risk exposure, dispute resolution, providing customer service and underwriting.


They apply solutions to a defined range of general insurance problems and analyse and evaluate information from a variety of relevant sources


Successful completion of the FNS41420 – Certificate IV in General Insurance, may lead to employment opportunities, such as:

  • Insurance Officer; or

  • Life Insurance Officer

Please note: This course provides skills and knowledge to the industry standard, but does not guarantee a job.


There are no formal entry requirements for this course. However, prior to

enrolment students are required to provide their Unique Student

Identifier and photo identification. Prospective students may be required to complete a language, literacy and numeracy assessment.


We use a range of assessment methods for this qualification, including:

  • Short answers;

  • Projects;

  • Activities; and

  • Workplace Observation or Observation in a Simulated Workplace.



This qualification can be completed in twelve months. The volume of learning offered by Aurora Training and Professional Services may vary per student depending on their existing skills and knowledge. More experienced students are likely to complete the course in a shorter period of time. The duration may vary depending on Credit Transfer [CT] or Recognition of Prior Learning [RPL]. Students can apply for CT or RPL at the time of enrolment



Delivery of training may take differing forms, including Face-to-Face, Online, Work-based, Blended and Traineeships, dependent on the requirements of the Client or the needs of the cohort.

Units of Competency

  • BSBCUS301 - Deliver and monitor a service to customers (E)

  • BSBCUS403 - Implement customer service standards (E)

  • BSBINN301 - Promote innovation in a team environment

  • BSBLDR402 - Lead effective workplace relationships (C)

  • BSBLDR511 - Develop and use emotional intelligence (E)

  • BSBWHS201 - Contribute to health and safety of self and others (C)

  • FNSCUS402 - Resolve disputes (E)

  • FNSINC401 - Apply principles of professional practice to work in the financial services industry (C)

  • FNSINC402 - Develop and maintain in-depth knowledge of products and services used by an organisation or sector (C)

  • FNSISV405 - Analyse insurance claims (E)

  • FNSISV406 - Use specialist terminology in insurance claims (E)

  • FNSSAM401 - Sell financial products and services (E)

(C) – Core unit; (E) – Elective unit

This qualification consist of 12 units of competence, as shown below. Please call Aurora Training and Professional Services for enquiries about customisation and contextualisation.



This training is subsidised by the NSW Government.

  • Traineeships: $0

The fees for the course will vary based on the eligibility criteria. For more information please visit


If you are ineligible for government subsidised training, or would rather undertake this course on a fee-for-service (FFS) basis, the cost to undertake this nationally recognised qualification is:

  • $4,500

  • Aurora TPS does not accept upfront payments of more than $1,500. If a student’s fee is more than this amount, the support of a flexible payment plan will be offered to students.


  • Application for Enrolment $200

  • Deferment Fee (administration charges) $50

  • Replacement of Testamur/ statement of attainment / Qualification Certificate $50

  • Repeat of unit (Third attempt onwards Per unit) $150

  • RPL assessment Contact us for a quote


Please note: courses fees and additional charges may change from time to time, please check with Aurora Training and Professional Services staff for updates.


We're here to help you, every step of the way.