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Certificate III in Retail

Our SIR30216  Certificate III in Retail qualification is designed to prepare individuals for versatile sales roles across diverse industries and environments, showcasing the application of professional judgment and a broad range of competencies. Throughout this course, students may gain a deep understanding of day-to-day business activities and work functions, along with the development of essential skills for effective workplace communication and customer service.
Upon successfully completing this nationally recognised qualification, students may be able to:

  • maintain daily store operations

  • possess a sound knowledge of product and service offerings

  • demonstrate a range of well-developed skills requiring discretion and judgment.


Successful completion of the SIR30216 Certificate III in Retail course may lead to employment opportunities, such as Customer Service Assistant; Retail Supervisor; Sales Representative, or Team Leader.

Please note: This course provides skills and knowledge to the industry standard but does not guarantee a job.


There are no formal entry requirements for this course. However, prior to enrolment students are required to provide their Unique Student Identifier and photo identification. Prospective students may be required to complete a language, literacy and numeracy assessment.



We use a range of assessment methods for this qualification, including:

  • Short answers;

  • Projects;

  • Activities; and

  • Workplace Observation or Observation in a Simulated Workplace.

Our trainers collaborate closely with employers to support students in the workplace. Workplace assessments may be required for some units of competency.



This qualification can be completed in twelve months. The volume of learning offered by Aurora Training and Professional Services may vary per student depending on their existing skills and knowledge. More experienced students are likely to complete the course in a shorter period of time. The duration may vary depending on Credit Transfer [CT] or Recognition of Prior Learning [RPL]. Students can apply for CT or RPL at the time of enrolment.


Delivery of training may take differing forms, including Face-to-Face, Online, and Traineeships, dependent on the requirements of the client or the needs of the cohort.

Units of Competency

  • CHCDIV001  Work with Diverse People (E)

  • SIRXCEG001 Engage the customer (C)

  • SIRXCEG002 Assist with customer difficulties (C)

  • SIRXCEG003 Build customer relationships and loyalty (C)

  • SIRXCOM002 Work effectively in a team (C)

  • SIRXIND001 Work effectively in a service environment (C)

  • SIRXIND002 Organise and maintain the store environment (E)

  • SIRXIND003 Organise personal work requirements (E)

  • SIRXIND005  Develop personal productivity  (E)

  • SIRXMKT001 Support marketing and promotional activities (E)

  • SIRXRSK001 Identify and respond to security risks (C)

  • SIRXSLS001 Sell to the retail customer (C)

  • SIRXWHS002 Contribute to workplace health and safety (C)

(C) – Core unit; (E) – Elective unit

This qualification consists of 13 units of competency, as shown below. Please call Aurora Training and Professional Services for enquiries about customisation and contextualisation.



This training is subsidised by the NSW Government.

  • Concession: $240

  • First Qualification: $1,450

  • Second Qualifications: $1,750

  • Traineeship: $0

*The fees for the course will vary based on the eligibility criteria. For more information please visit


If you are ineligible for government subsidised training, or would rather undertake this course on a fee-for-service (FFS) basis, the cost to undertake this nationally recognised qualification is:

  • $5,600


Aurora TPS does not accept upfront payments of more than $1,500. If a student’s fee is more than this amount, the support of a flexible payment plan will be offered to students.


  • Deferment Fee (administration charges) $50

  • Replacement of Testamur/ statement of attainment / Qualification Certificate $50

  • Repeat of unit (Third attempt onwards Per unit) $150

  • RPL assessment Contact us for a quote


Please note: courses fees and additional charges may change from time to time, please check with Aurora Training and Professional Services staff for updates.


This nationally recognised qualification is delivered and assessed by Aurora Training & Professional Services Pty Ltd, RTO ID 90966, ABN 39 109 662 606. This training will deliver skills and knowledge to the industry standard but does not guarantee a job. We tailor training for people from diverse backgrounds, including those with a disability and we encourage all to apply.


We're here to help you, every step of the way.
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