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Certificate III in Retail

Creating exceptional shopping experiences and building strong customer connections.

About the qualification

Our SIR30216 Certificate III in Retail qualification is designed to prepare individuals for varied roles across different industries and environments while exercising professional judgement. Throughout the program, students should develop a broad range of competencies and learn to apply them with discretion and relevant theoretical knowledge.

Upon successfully completing this nationally recognised qualification, students should be able to:

  • communicate effectively with customers to build rapport

  • handle inquiries and provide outstanding customer service 

  • follow necessary safety procedures to keep the work environment safe, clean and hygienic 

  • use sales techniques, present products effectively, answer customer questions about features and benefits, and upsell and cross-sell products.


Successful completion of the SIR30216 Certificate III in Retail may lead to employment opportunities, including: 

  • Frontline Sales Assistant 

  • Retail Supervisor

  • Customer Service Representative. 

Please note: This course provides skills and knowledge to the industry standard, but does not guarantee a job.


This qualification can be completed up to thirty-six months, dependent on the student's experience, Credit Transfer (CT) or Recognition of Prior Learning (RPL). Apply for CT or RPL during enrolment.


This course may be delivered through face-to-face, online, or work-based training.

We use a range of assessment methods for this qualification, including: 

  • short answers

  • projects 

  • activities 

  • workplace observation

  • observation in a simulated workplace.

Units of Competency

This qualification consists of 13 units of competency, as shown below. Please call Aurora Training & Professional Services for enquiries about customisation and contextualisation. 

(C) – Core unit; (E) – Elective unit

Engage the customer (C)
Assist with customer difficulties (C)
Build customer relationships and loyalty (C)
Work effectively in a team (C)
Work effectively in a service environment (C)
Identify and respond to security risks (C)
Sell to the retail customer (C)
Contribute to workplace health and safety (C)
Work with diverse people (E)
Organise and maintain the store environment (E)
Organise personal work requirements (E)
Develop personal productivity (E)
Support marketing and promotional activities (E)

Student Requirements

The following will be required for the enrolment process:

  • Unique Student Identifier (USI)

  • verifiable identification documents

  • completion of the LLN assessment.

Please visit to create your USI.

Students will require access to appropriate technology and internet if the materials are delivered online.

We collaborate with employers to support students in the workplace. Workplace assessments may be required for some units of competency.


This nationally recognised qualification is delivered and assessed by Aurora Training & Professional Services Pty Ltd, RTO ID 90966, ABN 39 109 662 606. This training will deliver skills and knowledge to the industry standard but does not guarantee a job. We tailor training for people from diverse backgrounds, including those with a disability.


This training is subsidised by the NSW Government, under the Smart and Skilled program. The following fees are incurred by the student depending on their eligibility. 

  • Traineeship*: $0 

  • Non-Subsidised (Full Fee): $5,600 

  • Concession: $240 

  • First Qualification: $1,450 

  • Second Qualification: $1,750

*Fee exemptions may apply for eligible students and is conditional on Government Policy and Funding Arrangements. For more information, please visit  


  • Extension/Suspension Fee (administration charges): $50  

  • Replacement of Testamur/statement of attainment/Qualification Certificate: $50  

  • Repeat of unit (Third attempt onwards Per unit): $150  

  • RPL and RCC assessment: Contact us for a quote    

Please note: courses fees and additional charges may change from time to time, please check with Aurora Training and Professional Services staff for updates. 

Aurora Training & Professional Services does not accept upfront payments of more than $1,500. If a student's fee is more than this amount, the support of a flexible payment plan will be offered to students.

Adrian B

FNS41422 Certificate IV in General Insurance

"The training was very relevant to my role and expanded my industry knowledge around the requirements of compliance and compliance and provided a greater understanding of the industry standards relevant authorities."
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