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Overview
Pathways
Successful completion of the BSB30120 Certificate III in Business may lead to employment opportunities, including:
- Administrative Assistant
- General Clerk
- Customer Service Representative.
Please note: This course provides skills and knowledge to the industry standard, but does not guarantee a job.
Snapshot
What you will gain
Upon successfully completing this nationally recognised qualification, students should be able to:
- perform day-to-day business activities and essential business activities across a range of industries
- use enhanced workplace communication and customer service skills
- identify safe work practices and how to work safely in a business environment.
What you will study
This qualification consists of 13 units of competency, as shown below. Please call Aurora Training & Professional Services for enquiries about customisation and contextualisation.
Core units
- BSBXCM301 Engage in workplace communication
- BSBWHS311 Assist with maintaining workplace safety
- BSBSUS211 Participate in sustainable work practices
- BSBPEF201 Support personal wellbeing in the workplace
- BSBTWK301 Use inclusive work practices
- BSBCRT311 Apply critical thinking skills in a team environment
Elective units
- BSBOPS305 Process customer complaints
- SIRXPDK001 Advise on products and services
- BSBTEC202 Use digital technologies to communicate in a work environment
- BSBTEC404 Use digital technologies to collaborate in a work environment
- BSBPEF301 Organise personal work priorities
- BSBTEC201 Use business software applications
- BSBOPS304 Deliver and monitor a service to customers
How you will study
Delivery
This course may be delivered through face-to-face, online, or work-based training.
We use a range of assessment methods for this qualification, including:
- short answers
- projects
- activities
- workplace observation
- observation in a simulated workplace.
Duration
This qualification can be completed in up to thirty-six months, dependent on the student's experience, Credit Transfer (CT) or Recognition of Prior Learning (RPL). Apply for CT or RPL during enrolment.
Eligibility and requirements
Student Requirements
The following will be required for the enrolment process:
- Unique Student Identifier (USI)
- verifiable identification documents
- completion of the LLND assessment.
Please visit www.usi.gov.au to create your USI.
Students will require access to appropriate technology and internet if the materials are delivered online.
We collaborate with employers to support students in the workplace. Workplace assessments may be required for some units of competency.
Course fees
Fees
This training is subsidised by the NSW Government, under the Smart and Skilled program. The following fees are incurred by the student depending on their eligibility.
- Traineeship*: $0
- Online or self-study option: $4,200
- Non-Subsidised (Full Fee): $6,000
- Concession: $240
- First Qualification: $1,320
- Second Qualification: $1,580
*Fee exemptions may apply for eligible students and is conditional on Government Policy and Funding Arrangements. For more information, please visit www.smartandskilled.nsw.gov.au.
ADDITIONAL FEES
- Extension/Suspension Fee (administration charges): $50
- Replacement of Testamur/statement of attainment/Qualification Certificate - Hard Copy: $75
- Replacement of Testamur/statement of attainment/Qualification Certificate - Digital: $25
- Repeat of unit (Third attempt onwards Per unit): $150
- RPL and RCC assessment: Contact us for a quote
Please note: course fees and additional charges may change from time to time, please check with Aurora Training & Professional Services staff for updates.
Aurora Training & Professional Services does not accept upfront payments of more than $1,500. If a student's fee is more than this amount, the support of a flexible payment plan will be offered to students.
