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Overview
Pathways
Successful completion of the SIR30216 Certificate III in Retail may lead to employment opportunities, including:
- Frontline Sales Assistant
- Retail Supervisor
- Customer Service Representative
Please note: This course provides skills and knowledge to the industry standard, but does not guarantee a job.
Snapshot
What you will gain
Upon successfully completing this nationally recognised qualification, students should be able to:
- communicate effectively with customers to build rapport
- handle inquiries and provide outstanding customer service
- follow necessary safety procedures to keep the work environment safe, clean and hygienic
- use sales techniques, present products effectively, answer customer questions about features and benefits, and upsell and cross-sell products.
What you will study
This qualification consists of 13 units of competency, as shown below. Please call Aurora Training & Professional Services for enquiries about customisation and contextualisation.
*In an online or virtual class environment, the unit SIRXIND002 is replaced by BSBPEF301 Organise personal work priorities.
Core units
- SIRXWHS002 Contribute to workplace health and safety
- SIRXCOM002 Work effectively in a team
- SIRXCEG003 Build customer relationships and loyalty
- SIRXCEG001 Engage the customer
- SIRXIND001 Work effectively in a service environment
- SIRXSLS001 Sell to the retail customer
- SIRXCEG002 Assist with customer difficulties
- SIRXRSK001 Identify and respond to security risks
Elective units
- CHCDIV001 Work with diverse people
- SIRXMKT001 Support marketing and promotional activities
- SIRXIND002* Organise and maintain the store environment
- SIRXIND005 Develop personal productivity
- SIRXIND003 Organise personal work requirements
How you will study
Delivery
This course may be delivered through face-to-face, online, or work-based training. We use a range of assessment methods for this qualification, including:
- short answers
- projects
- activities
- workplace observation
- observation in a simulated workplace.
Duration
This qualification can be completed in up to thirty-six months, dependent on the student's experience, Credit Transfer (CT) or Recognition of Prior Learning (RPL). Apply for CT or RPL during enrolment.
Eligibility and requirements
Student Requirements
The following will be required for the enrolment process:
- Unique Student Identifier (USI)
- verifiable identification documents
- completion of the LLND assessment.
Please visit www.usi.gov.au to create your USI.
Students will require access to appropriate technology and internet if the materials are delivered online.
We collaborate with employers to support students in the workplace. Workplace assessments may be required for some units of competency.
Course fees
Fees
This training is subsidised by the NSW Government, under the Smart and Skilled program. The following fees are incurred by the student depending on their eligibility.
- Traineeship*: $0
- Online or self-study option: $3,920
- Non-Subsidised (Full Fee): $5,600
- Concession: $240
- First Qualification: $1,450
- Second Qualification: $1,750
*Fee exemptions may apply for eligible students and is conditional on Government Policy and Funding Arrangements. For more information, please visit www.smartandskilled.nsw.gov.au.
ADDITIONAL FEES
- Extension/Suspension Fee (administration charges): $50
- Replacement of Testamur/statement of attainment/Qualification Certificate - Hard Copy: $75
- Replacement of Testamur/statement of attainment/Qualification Certificate - Digital: $25
- Repeat of unit (Third attempt onwards Per unit): $150
- RPL and RCC assessment: Contact us for a quote
Please note: course fees and additional charges may change from time to time, please check with Aurora Training & Professional Services staff for updates.
Aurora Training & Professional Services does not accept upfront payments of more than $1,500. If a student's fee is more than this amount, the support of a flexible payment plan will be offered to students.
